Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a change of mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including any certification documents). You will also need the receipt or proof of purchase.

To start a return, contact us at divara.jewellery@gmail.com. Please note that returns will need to be sent to the following address: Divara Jewellery, Ste 316/227 Collins St, Melbourne VIC 3000, Australia.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at divara.jewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom and made-to-order pieces (including bespoke designs, engraved items, and pieces made to a custom ring size) cannot be returned for a change of mind, as they are produced specifically for you. We also do not accept returns on items that have been resized, worn, or altered after delivery. Please get in touch if you have questions or concerns about your specific item.

Warranty
All Divara Jewellery pieces are covered by a 12-month craftsmanship warranty against manufacturing defects, separate from this change-of-mind return window. Contact us at divara.jewellery@gmail.com to make a warranty claim.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to post the refund too.