Frequently Asked Questions
Find answers to common questions about our products and services
GENRAL QUESTION
Divara Jewellery is an Australia-wide online jewellery brand specialising in custom lab-grown diamond and moissanite jewellery. We create engagement rings, wedding bands, earrings, necklaces, bracelets, and everyday fine jewellery made with a focus on quality, value, and personal design.
We sell custom fine jewellery, including engagement rings, wedding rings, diamond earrings, moissanite earrings, pendants, necklaces, tennis bracelets, bracelets, bridal jewellery, anniversary gifts, and everyday jewellery.
Yes. Custom jewellery is one of our main services. You can send us a reference image, design idea, sketch, or inspiration photo, and our team can help create a made-to-order piece based on your preferred stone, metal, budget, and style.
Yes. We create custom engagement rings in lab-grown diamond and moissanite options. Popular styles include solitaire, hidden halo, halo, three stone, oval, round, emerald cut, cushion cut, radiant cut, pear, marquise, and princess cut engagement rings.
Yes. Divara Jewellery is an Australia-wide online jewellery brand. This allows us to offer flexible customisation, competitive pricing, and direct communication throughout the design and production process.
LAB-GROWN DIAMOND QUESTIONS
Yes. Lab-grown diamonds are real diamonds. They have the same chemical composition, sparkle, hardness, and durability as natural diamonds. The main difference is that lab-grown diamonds are created using advanced technology, while natural diamonds are formed naturally within the earth.
Yes. Lab-grown diamonds are an excellent choice for engagement rings. They offer the beauty, brilliance, and durability of a diamond while usually providing better value than natural diamonds.
Lab-grown diamonds usually offer better value because customers can often choose a larger or higher-quality diamond for the same budget compared with a natural diamond. This makes them popular for engagement rings, earrings, tennis bracelets, pendants, and everyday fine jewellery.
Yes. Lab-grown diamonds are durable and suitable for everyday wear. Like natural diamonds, they are extremely hard and can last for generations when set properly and cared for correctly.
To the naked eye, lab-grown diamonds and natural diamonds look the same when they have similar cut, colour, clarity, and carat quality. Specialised gemmological equipment is usually required to identify whether a diamond is lab-grown or natural.
Yes. IGI certification is mandatory for our diamonds above 1 CTW. This provides customers with clear details about the diamond’s carat weight, colour, clarity, cut, measurements, and grading information.
We offer popular diamond shapes including round brilliant, oval, emerald, cushion, radiant, pear, marquise, princess, asscher, heart, and other specialty cuts depending on availability and design suitability.
MOISSANITE QUESTIONS
Moissanite is a beautiful gemstone known for its strong sparkle, durability, and fire. It is not a diamond, but it is a popular diamond alternative for customers who want a brilliant and long-lasting stone at a more affordable price.
No. Moissanite is not a diamond. It is a different gemstone with its own unique beauty. It has a bright sparkle and strong durability, making it a popular choice for engagement rings, earrings, pendants, and everyday jewellery.
Yes. Moissanite is a very popular choice for engagement rings because it is durable, bright, and more affordable than diamonds. It is suitable for everyday wear and offers a beautiful look for customers who want sparkle and value.
A lab-grown diamond is a real diamond created in a laboratory. Moissanite is a different gemstone that looks similar to a diamond but has more rainbow-like sparkle. Lab-grown diamonds are best for customers who want a real diamond, while moissanite is ideal for customers who want maximum sparkle at a more affordable price.
Yes. Moissanite is a durable gemstone suitable for daily wear. With proper care, it can last for many years and remain beautiful over time.
Yes. Moissanite is usually more affordable than lab-grown diamond. It is a great option for customers who want a large, sparkling centre stone while keeping the overall jewellery price more budget-friendly.
METAL AND CUSTOMISATION QUESTIONS
We can make jewellery in sterling silver, 9K gold, 10K gold, 14K gold, 18K gold, and platinum, depending on the design. Gold options are generally available in yellow gold, white gold, and rose gold.
Yellow gold has a warm and classic look. White gold has a clean and modern appearance. Rose gold has a soft romantic tone. The best choice depends on your personal style, skin tone, existing jewellery, and how often you plan to wear the piece.
Yes. Engraving is available for selected rings, necklaces, bracelets, and some earrings, depending on the design. Customers can request initials, names, dates, short messages, or meaningful symbols where suitable.
Yes. Birthstone customisation may be available on selected designs. Some customers choose a hidden birthstone, recessed birthstone, side stone, or main gemstone replacement depending on the jewellery style.
Yes. Many designs can be adjusted by stone size or carat weight. Our team can guide you on what will look balanced, secure, and practical for the selected jewellery design.
Yes. Most website designs can be customised. You may be able to change the stone type, diamond shape, carat size, metal, gold colour, setting style, band width, engraving, birthstone details, or other design features.
ORDERING AND DESIGN PROCESS QUESTIONS
The process usually starts with your design choice or custom request. We confirm your preferred stone, metal, size, budget, and design details. For custom pieces, we may provide design guidance, CAD approval, production updates, quality control, and delivery information before your jewellery is completed.
For selected custom designs, CAD approval may be provided before production. This allows customers to review the shape, proportions, setting, and design details before the jewellery is made.
Custom jewellery usually takes 2 to 4 weeks from the date the design is finalised. The timeline may vary depending on the design, stone availability, CAD approval, manufacturing, quality control, and delivery location.
Urgent orders may be possible depending on the design, stone availability, and production schedule. If you have a specific date, such as a proposal, wedding, anniversary, or event, please contact us before ordering so we can confirm whether the timeline is achievable.
Yes. We can help customers understand lab-grown diamonds, moissanite, diamond shape, carat size, colour, clarity, cut, certification, setting suitability, and budget. Our goal is to help you choose a stone that looks beautiful in the final jewellery piece, not just on paper.
PAYMENT QUESTIONS
Yes. Payment plan options may be available, allowing customers to purchase their jewellery in a more flexible way.
Yes. Afterpay may be available for eligible purchases, allowing customers to buy now and pay later through supported instalment options.
Afterpay may be available for selected custom jewellery purchases, depending on the order value and eligibility at checkout.
DELIVERY, WARRANTY AND AFTER-SALES QUESTIONS
Yes. Divara Jewellery delivers across Australia. Delivery options and timing may vary depending on the order value, jewellery type, and destination.
Yes. Every piece is checked before dispatch for stone setting, finishing, polishing, sizing, and overall presentation. Quality control is an important part of our process because custom jewellery should arrive ready to wear and enjoy.
Yes. We offer a 12-month warranty for manufacturing-related issues. This warranty excludes normal wear and tear, accidental damage, breakages, misuse, loss, incorrect care, and third-party repairs or alterations.
Yes. We offer returns on custom jewellery; however, labour fees will be deducted. Because custom jewellery is made specifically for each customer, the final return amount may depend on the design, labour involved, materials used, and condition of the returned item.
Many rings can be resized, depending on the design, setting style, metal, and stone layout. Some eternity bands or highly detailed designs may have resizing limitations. Please contact us before ordering if you are unsure about ring size.
COMPANY AND SOURCING QUESTIONS
Our stones are sourced through our trusted diamond and gemstone network, supported by our family background in the diamond trade and jewellery industry. We focus on quality, value, and transparency so customers can feel confident in their jewellery purchase.
Our jewellery is made through our trusted sourcing and manufacturing network with strong jewellery production expertise. Each piece is made to order and checked for quality before dispatch
Divara Jewellery is connected with Aurum Bullion as a sister company. This relationship supports our precious metal knowledge and gold sourcing capability, giving us greater confidence when working with gold, platinum, silver, and other precious materials
Choose Divara Jewellery if you want custom lab-grown diamond or moissanite jewellery with strong value, personal design options, family diamond knowledge, and a transparent made-to-order process. We combine traditional jewellery experience with a modern online service for customers across Australia.
Yes. Divara Jewellery focuses on affordable custom fine jewellery using lab-grown diamonds and moissanite. Our direct sourcing and made-to-order model helps customers access beautiful jewellery at more approachable prices compared with traditional retail mark-ups.
This version is safer and more premium for Australian customers because it keeps the Surat heritage as a family expertise story, not as a heavy manufacturing claim.