Return & Exchange Policy

At our brand, every piece of jewellery is carefully inspected, quality-checked, and securely packaged before dispatch. Due to the delicate and high-value nature of our products, we maintain a strict Return & Exchange Policy.

Returns

We do not accept returns unless the error is on our part, including cases where:

Incorrect Product Delivered
An incorrect product has been delivered.

Incorrect Size Delivered
An incorrect size has been delivered.

Damaged Product Received
The product has been received in a damaged condition.

Any such issue must be reported within 24 hours of delivery.

To initiate a return request, customers must provide the order number, clear photographs of the product, photographs of the original packaging, and an unboxing video showing the package being opened.

Returned products must be unused, unworn, in their original condition, and accompanied by all original tags, certificates, and packaging.

Items showing signs of wear, misuse, alteration, resizing, repair attempts, or damage after delivery will not be eligible for return.

Exchanges

We offer exchanges only for eligible size-related requests, subject to availability.

Exchange requests must be submitted within 2 days of delivery.

Size Adjustments
Exchanges may be approved for size adjustments where applicable.

Size Exchange
Exchanges may be approved for a size exchange of the same design, subject to availability.

Customized, engraved, personalized, or made-to-order jewellery cannot be exchanged.

Shipping charges associated with exchanges must be borne by the customer.

Exchange Process

To request an exchange, please contact our customer support team with your order number and exchange request.

After reviewing the request and supporting details, our team will provide exchange instructions if the request is approved.

Once the product is received and successfully passes our quality inspection, the exchange will be processed.

Refund Policy

We do not offer refunds on any purchases.

In approved cases where an error has occurred on our part, the issue may be resolved through either a replacement product or store credit of equivalent value, at our sole discretion.

Any store credit issued will be subject to the validity period communicated at the time of issuance.

Important Notes

Natural variations in diamonds, gemstones, metal finishes, and handcrafted details are inherent characteristics of fine jewellery and are not considered defects.

Product colours and appearance may vary slightly due to photography, lighting conditions, and individual screen settings.

We reserve the right to refuse any return or exchange request that does not comply with the terms outlined in this policy.

Contact Us

For any return or exchange-related questions, please contact us:

Email: info@divarajewellery.com.au