Shipping & Order Policy:

Order Confirmation

All orders placed through our website are accepted on a prepaid basis only. We currently do not offer Cash on Delivery (COD) services.

Once your order has been successfully placed and payment has been received, a confirmation will be sent to the registered email address and/or mobile number provided during checkout.

Processing & Delivery

Each piece is carefully prepared, inspected, and quality-checked before dispatch.

Shipping is free on all domestic (Australia) orders. Estimated delivery is 3–7 business days, depending on your location and courier service availability.

A signature is required on delivery for every order, with no exceptions.

Orders are shipped in plain, unbranded packaging for your security.

Delivery timelines are estimates only and may vary due to unforeseen circumstances beyond our control.

Shipping Information

Customers are responsible for providing accurate and complete shipping details at the time of purchase.

We shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.

Order Modifications & Cancellations

As we begin processing orders shortly after confirmation, orders cannot be modified, edited, or cancelled once placed.

Please review all order details carefully before completing your purchase.

Returns & Exchanges

Returns and exchanges are available in specific circumstances — please see our Return & Exchange Policy for full details.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery.

Please provide your order number, clear photographs of the item received, and images of the packaging (if applicable) for review.

Our team will assess the issue and assist you accordingly.

Contact Us

For any order-related questions or assistance, please contact us:

Email: info@divara.com.au