Privacy Policy

Divara Jewellery respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, submit an enquiry or contact our team.

Information We Collect

We may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order details
Custom jewellery enquiry details
Reference images or files uploaded by you
Payment and checkout information processed through secure payment providers
Website usage information such as cookies and analytics data

How We Use Your Information

We use personal information to:

Process orders
Respond to enquiries
Prepare custom jewellery quotes
Manage shipping and delivery
Provide customer support
Improve the website experience
Send updates where consent has been provided
Meet legal, security and fraud-prevention requirements

Sharing Information

We may share necessary information with trusted service providers, including:

Payment providers
Shipping partners
Website and hosting providers
Email and customer support platforms
Marketing platforms, where consent has been provided
Professional advisers where required

Payment Information

Payments are processed through secure third-party payment providers. Divara Jewellery does not store full card details.

Cookies and Analytics

Our website may use cookies and analytics tools to improve website performance, understand customer behaviour and support marketing activity.

Access and Correction

Customers may contact Divara Jewellery to request access to or correction of their personal information.

Marketing Communication

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Contact

For privacy questions, customers can contact Divara Jewellery using the contact details listed on the website.