FAQ
Product and Authenticity
How do I know my piece is genuine?
Every piece ships with the certificate and/or hallmark stated on its product listing.
What's the difference between plated, vermeil, and solid gold?
Gold-plated is a thin layer of gold over a base metal (least durable). Gold vermeil is a gold layer of defined minimum thickness over sterling silver. Solid gold is gold alloy all the way through. Each listing states exactly which one applies.
Are your diamonds natural or lab-grown?
Origin is stated clearly on every relevant listing — we never leave this ambiguous.
Are your colored gemstones treated?
Any treatment (heat, oiling, dyeing) is disclosed on the listing when it applies to that stone.
Sizing
How do I find my ring size?
You can measure at home using a string/paper method or by measuring an existing well-fitting ring's inner diameter — see our ring sizing guide for step-by-step instructions and a US/UK/EU conversion table.
Can I get my ring resized?
We offer one complimentary resize within 60 days of purchase on eligible styles (solid band construction). Full eternity bands, some pavé settings, and certain plated styles may not be resizable — check the specific listing or ask us before ordering if this matters to you.
Custom and Made-to-Order Pieces
Do you make custom designs?
Yes — share your idea (photos, sketches, or a description), choose your stone and metal, review a CAD design, and approve it before we begin production.
How long does a custom piece take?
Made-to-order pieces take 4–6 weeks from design approval, then ship free by tracked courier. Priority crafting in 2–3 weeks is available for A$250 on eligible made-to-order pieces.
Shipping
What does shipping cost?
Shipping is free on all domestic (Australia) orders, with an estimated delivery of 3–7 business days.
Do I need to sign for my delivery?
Yes — a signature is required on every delivery, no exceptions. Orders ship in plain, unbranded packaging for security.
Do you ship internationally?
Not currently — we only ship within Australia at this time.
Returns, Exchanges, and Warranty
What's your return policy?
Change-of-mind returns are accepted within 30 days of delivery, provided the item is unworn and unused, in its original packaging with any certificate or tag attached, and you have proof of purchase. Return shipping is at the customer's expense.
What if my item arrives faulty or incorrect?
We provide a full refund or replacement and cover return shipping — this is in addition to, and does not limit, your rights under the Australian Consumer Law.
Can I return a custom or resized piece?
Custom, made-to-order, and resized pieces are not eligible for change-of-mind returns, but remain covered for genuine defects.
What warranty do you offer?
Every piece is covered by a 12-month warranty against manufacturing and workmanship defects. This doesn't cover general wear and tear, accidental damage, or loss.
What if I'm not sure my piece is authentic?
We arrange independent verification. If the claim is upheld, we cover the cost; if not, the cost is the customer's responsibility.
Care
How do I care for my jewelry?
Store pieces separately to avoid scratching, remove before swimming, showering, or exercise, and clean with a soft cloth. Diamonds are hard but can still chip on impact, and softer stones like opal and pearl need extra care — avoid ultrasonic cleaners and direct chemical or perfume contact with treated or delicate stones. Have prongs and clasps checked periodically.